Return Policy
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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Proof of purchase (order number or receipt) is required
Some items are non-returnable, including:
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Personalized or custom-made products
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Hygiene or personal care items (once opened)
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Items marked as final sale
How to Start a Return
To initiate a return, please contact us at [your support email] with:
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Your order number
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The reason for the return
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Photos or videos (if the item is damaged or defective)
Do not send items back without contacting us first. Since we work with international suppliers, return addresses may vary.
Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
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Shipping fees are non-refundable
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We are not responsible for lost return packages
Because our products are shipped from AliExpress suppliers, return shipping times may be longer than domestic returns.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with clear photos or video evidence. We will offer:
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A replacement
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A partial refund
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Or a full refund (depending on the situation)
Refunds
Once your return is approved:
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Refunds are processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check with your bank or payment provider
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Contact us at [your support email]
Order Cancellations
Orders can only be canceled or modified within 12–24 hours of purchase. Once processing or shipping begins, we cannot guarantee cancellation.
International Orders
Customs delays, duties, and taxes are the responsibility of the customer and are non-refundable.